Last Updated: December 11, 2013
As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.
Information Collection and Use
Our primary goals in collecting information are to provide and improve our Website, services, features and content, to administer your use of the Website (the "Service") and to enable users to enjoy and easily navigate the Website.
Personally Identifiable Information
When you register with us through the Website and become a user and when you choose to post a listing or book adventure traveling, accommodations, hotel and resort fruition, event tickets & related hospitality services, or when you wish to contact another user, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you ("Identity Information"). Identity Information includes, but is not limited to, your name, phone number, email address, social security number (SSN), passport number and home postal address, but does not include your credit card number or billing information. In order to process some of your transactions through the Website, we may also ask for your credit card number and other billing information ("Billing Information") (Identity Information and Billing Information together, "Personal Information"). If the address of a listing you post matches that of your credit card billing address, that address would be considered Identity Information. Some Personal Information is required, like your name and email address, and other Personal Information is optional, like your date of birth. We reserve the right to require address confirmation. If we require such confirmation, we will send a code via postal mail to the address contained in a listing and ask you to enter the code via the Website and Service in order to confirm the address of the properties included in the applicable listing. We use your Personal Information to provide the Service and administer your inquiries.
We collect Personal Information in connection with your registration to join the Service. You can register to join via the Website by completing the required forms.
You can also register to join by logging into online accounts you may have with 3rd party service providers ("SNS")(e.g. LinkedIn or Facebook); each such account, a "3rd party Account", via our Website as described below. As part of the functionality of the Website and Service, you may link your travoom.com account with 3rd party accounts, by either: (i) providing your 3rd party account login information to travoom.com through the Website or Service; or (ii) allowing travoom.com to access your 3rd party account, as is permitted under the applicable terms and conditions that govern your use of each 3rd party account. You represent that you are entitled to disclose your 3rd party account login information to travoom.com and/or grant travoom.com access to your 3rd party account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable 3rd party account and without obligating travoom.com to pay any fees or making travoom.com subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a 3rd party account via our Website we will obtain the Personal Information you have provided to the applicable SNS (such as your "real" name, email address, profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly available via the applicable SNS and/or other information you authorize travoom.com to access by authorizing the SNS to provide such information) from your 3rd party accounts and use that information to create your travoom.com account and travoom.com account profile page and you will become a user. Depending on the 3rd party accounts you choose and subject to the privacy settings that you have set in such 3rd party accounts, you understand that by granting us access to the 3rd party accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your 3rd party accounts so that it is available on and through your travoom.com account on the Website and Service. If there is information about your "friends" or people with whom you are associated in your 3rd party account, the information we obtain about those "friends" or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.
We also collect the other information that you provide as part of registration and the administration and personalization of your travoom.com account profile (e.g., without limitation, zip code (on its own) and individual preferences or demographic information) ("Non-Identifying Information").
We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the Service, complete your transactions, and administer your inquiries.
Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your demographic information). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other travoom.com users (defined below) to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyze and understand how our Website and Service are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.
We also use your Personal Information to contact you with travoom.com newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your "Notifications" information. (See "Changing or Deleting Information," below.) Please note that we may also use your Personal Information to contact you with information related to your use of the Service; you may not opt out of these notifications.
When you visit the Website whether as a registered user or a non-registered user just browsing (any of these, an "travoom.com user"), our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics. We use this information to monitor and analyze use of the Website and the Service and for the Website technical administration, to increase our Website functionality and user-friendliness, and to better tailor our Website to our visitors' needs. We also use this information to verify that visitors to the Website meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.
Our Website may contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Website are used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Emailing via a travoom.com messaging system
As part of the Service, travoom.com users may communicate with other travoom.com users through use of the "travoom.com messaging system" feature on the website. Where travoom.com users have selected the option of adding one or more email addresses to an online form, the message they create in the corresponding template will be sent from travoom.com to those email addresses on their behalf. These email addresses will be used only for the purpose of sending the email communication to the addressee. Via the "travoom.com messaging system" feature of the Website.
If you choose to use our referral service to ask a friend for a recommendation, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. travoom.com stores this information for the sole purpose of sending this one-time email.
Your friend may contact us to request that we remove this information from our database.
You can import contacts from your email account address book to invite them to send you a recommendation. We collect, but do not store, the username and password for the email account you wish to import your contacts from and will only use it for that purpose only.
Identity theft and the practice currently known as "phishing" are of great concern to travoom.com. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your travoom.com account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission's website at http://www.ftc.gov.
Information Sharing and Disclosure
The Website and Service can be used to facilitate the listing and booking of adventure traveling, accommodations, hotel and resort fruition, event tickets & related hospitality services. Listings for such adventure traveling, accommodations, hotel and resort fruition, event tickets & related hospitality services are made available via the Website and Service by Vendors. Listings posted by Vendors, ratings and reviews of Vendors and Guests, and the Profile Information (as defined below) of Vendors and Guests, are visible to any travoom.com user.
When you create a travoom.com account, we will set up a travoom.com account profile page for you. Your travoom.com account profile page will include your first name and last initial. You can select the other items of Personal Information that you wish to be included in your travoom.com account profile page – including, but not limited to, a profile picture, a list of the SNS groups to which you belong, a list of any of your SNS friends or connections who are also users of travoom.com, connections you have established between your account and any SNSs, and a biography and links to your listings, if applicable (together, your "Profile Information"). We will display your Profile Information in your travoom.com account profile page publicly via the Website and, with your prior permission, on 3rd party sites. Any information you choose to provide as part of your Profile Information will be publicly visible to all travoom.com users and consequently should reflect how much you want other travoom.com users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage users to think carefully about what information about themselves they disclose in their profile pages. You can review and revise your Profile Information at any time.
If you post a listing, we may publish that listing publicly via the website and may enable third parties to publish your listing on their websites through the use of an HTML "widget". We may also display the geographical location of your listing in the form of a map so that potential Guests can see the general area and neighborhood of your listing, but your actual street address will not be disclosed until you enter into a confirmed transaction with another user.
If you request to make a booking via the Website and Service, travoom.com will share the following information about you with the applicable Vendor: (i) your first and last name, (ii) a link to your travoom.com account profile page, (iii) the names of any users of an SNS with whom you are "friends" or associated on the SNS if such individuals are also "friends" or associated with the Vendor on such SNS, and (iv) an indication that the name that you provided to travoom.com when you became a users matches the name that you provided to the SNSs to which you have linked your travoom.com account. All of this information will enable the Vendor to decide whether to confirm or reject your booking. When a Vendor confirms a booking we will share pieces of the Vendors Identify Information, including, but not limited to, full name, phone number, the property address and the Vendors email address, with the applicable Guest selected by the Vendor and we will share pieces of the Guest’s Identify Information with the Vendor, including, but not limited to, full name, phone number and email address, so that the Guest and Vendor may contact one another directly. In no event is a Guest's Billing Information shared with a Vendor.
Aggregate Information and Non-Identifying Information
We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.
Compliance with Laws and Law Enforcement; Guarantee Program
travoom.com cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of travoom.com or a 3rd party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.
We will disclose any information about you to government or law enforcement officials and to our insurance services providers as we, in our sole discretion, believe necessary or appropriate to administer our travoom.com Vendor Guarantee www.travoom.com/terms, to protect the property and rights of travoom.com or a 3rd party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.
travoom.com may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
Changing or Deleting Your Information
All users may review, update, correct or delete the Personal Information in their registration profile by contacting us at firstname.lastname@example.org or editing the relevant part of their profile. If you would like us to cancel your travoom.com account, please contact us or select the "Cancel Account" feature of the Service and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your travoom.com account. Please note that, if you cancel your travoom.com account, any reviews you have posted via the Website will remain publicly viewable via the Website. Please see below for privacy contact information.
travoom.com is very concerned with safeguarding your information. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website you can contact us.
We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on the Website in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Links to Other Websites
Our Website contains links to other websites. If you choose to visit an advertiser by "clicking on" a banner ad or other type of advertisement, or click on another 3rd party link, you will be directed to that 3rd party's website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that 3rd party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over 3rd party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.
Our Policy Toward Children
The Website are not directed to individuals under 18. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.